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Dear Colleague:

Since 1994, Technology Research Institute has been delivering research reports and analysis for telecoms and the software/services firms delivering solutions to them.

In its early days, TRI was the first analyst firm anywhere to publish syndicated reports on the newly available billing software from the relatively unknown firms at the time -- Amdocs, Kenan Systems (now Comverse), and CBIS (now Convergys).  

Soon after, we expanded to cover telecom customer care systems, OSS, and many other solution categories. Today, of course, the solutions market is as much about streamlining business processes as it is about bringing on new software functions.  For a look on the efficiency side of things, check out our 2012 published study on revenue assurance, cost management and fraud management.

But the biggest news on the telecom software front these days is big data analytics, and it's an area TRI will publish a definitive research study on in late 2013.

If you speak with our customers you will find that our small boutique has the right mix of industry contacts, market knowledge and hustle to deliver focused, high quality research.

And these days, we not only produce multi-client research studies, we have an on-line magazine, Black Swan Telecom Journal, do custom research, write value proposition papers, and advise clients on marketing strategies.

With affordably-priced studies and fair business practices we also put you at ease: if you buy a research report from TRI and you're not delighted with its quality, you can return it within 15 days for a full refund.

Whether you work at a communications serivice provider or make your livelihood supplying telecoms with software, consulting, or other services, we look forward to both serving you and learning from you.


Dan Baker
Research Director of TRI