Table of Contents

A. EXECUTIVE SUMMARY (2 pages)

B. MARKET VISION (2 pages)
1. Circuit Reliability in a Dynamic IP Telecom World

C. DEFINITION OF TERMS (1 page)

D. PERFORMANCE MANAGEMENT (4 pages)
1. The Virtues of Performance vs. Fault Management
2. Performance Management Overview
3. Marrying Probes with Performance Management
4. The Demand for Better & Faster Customer Reporting
5. PM's Key Capabilities
6. Performance Management Consolidation

E. APPLICATIONS PERFORMANCE MANAGEMENT (5 pages)
1. Why Application Monitoring is Essential in Wireless
2. Application Performance vs. IP Performance Assurance
3. Monitoring Synthetic vs. Real Transactions
4. Monitoring Multiple Java and .Net Transactions
5. Application Management - Mobile Data Applications
6. A Carrier Delivered Solutions for Enterprises
7. Assurance Where Wireless Service is Mission Critical

F. DEEP PACKET INSPECTION SURVEILLANCE (1 page)
1. Combining Deep Packet Inspection and Massive Data Storage

G. FAULT MANAGEMENT & ROOT CAUSE ANALYSIS (4 pages)
1. Fault Management Functions
2. Why EMSs Are Not Sufficient for Fault Analysis
3. The Consequences of Poor Root Cause Analysis
4. Interconnect Fault Management at AT&T Mobilty
5. Intelligent Filtering & Alarm Consolidation
6. Correlation by Network Management Consolidation
7. The Expert Systems Approach to Fault Correlation
8. The Diagnostic or Code Book Approach
9. Limitations of the Code Book

H. CUSTOMER EXPERIENCE & SQM (7 pages)
1. Customer Experience vs. SQM: Definitions
2. Integrating Across Multi-Vendor, Multi-Technology, Multi-Layer
3. The Challenge of Monitoring a Service's Quality
4. The Benefits of Customer Experience Management & SQM
5. SQM and Service Modeling Example: an MMS Service
6. Service Management -- Provisioning vs. Assurance Differences
7. Migration of OSS Systems via Federation
8. Creating Enterprise Bundles with the Service Model
9. Gaining Multiple Views of Quality

I. MOBILE DEVICE & HOME NETWORK MONITORING (3 pages)
1. Wireless Device Management
2. Home Monitoring - Advent of Residential Network Assurance
3. Relieving the Call Center from Excess Network Trouble Calls

J. SLA MONITORING (2 pages)
1. The Components of Service Level Agreements
2. Verifiers Aid the Detection of IP SLA Violations
3. Measuring Service Quality in Wireless

K. SIGNALING ANALYSIS SYSTEMS (4 pages)
1. Signaling Impact on Service Assurance
2. Signaling vs. Performance Management Assurance
3. Voice Quality Analysis
4. Real-Time Analytics & Dynamic Thresholding
5. Service Assurance for Mobile Operators

L. RADIO NETWORK OPTIMIZATION (3 pages)
1. Why VoIP over Mobile Strikes Fear in Operator Hearts
2. The Challenge of HSPA and LTE Deployments
3. Why the Change from 3G to 3.5G and 4G is a Big Quality Issue
4. Testing Advanced Wireless Networks
5. Where the OPEX Savings Come From

M. REMOTE TESTING & MONITORING (6 pages)
1. Pre-Service Test - Its Unique Value for Operators
2. The Operationalizing of Test
3. Doing More With Moderately Skilled Technicians
4. Key Markets for Remote Test Vendors
5. Multi-Vendor Test: The Virtues of Best Practices R&D
6. Active vs. Passive Testing
7. The Progression of Test: From Lab to Live Network
8. The Advantages Test Vendors have in OSS

N. IPTV SERVICE ASSURANCE (6 pages)
1. The IPTV Monitoring Business
2. The Dispatch Problems That Surround IPTV Services
3. Assuring IPTV Network Capacity
4. What It Takes to Excel in IPTV Assurance
5. Quality of Service and Trouble Management
6. Interconnect Assurance
7. Video Quality Monitoring
8. Technician Coordination with Network Assurance
9. Video Set Top Monitoring

O. CONTROL PLANE & LARGE SCALE IP SOLUTIONS (9 pages)
1. The Rise of the Deep Network Knowledge Guys in OSS
2. Carrier Ethernet - Assurance Spells the Difference
3. From OAM&P to OSS
4. The Challenge of Multi-Vendor Network Control
5. Network Reconciliation - Another Use of the Control Plane
6. Orchestrating Provisioning & Assurance on a Large Scale
7. Policy Assurance - Evolving Telecom Business with Enterprises
8. BT: Taking Compliance Responsibility for Customers

P. OSS CONSOLIDATION (2 pages)
1. The Consolidation of OSS Systems and Processes
2. The Genius of Micromuse: Manager of Managers
3. Consolidation of the Wireline Work Center

Q. MERGERS & ACQUISITIONS (2 pages)
1. Looking Back: The Mega-Mergers in the Assurance Business
2. How to Manage a Test Company

R. MARKET THREATS (2 pages)
1. The Challenging Life of Assurance Software & Test Vendors
2. An OSS Software Company that Spread Itself Too Thin

S. VENDOR OPPORTUNITIES (6 pages)
1. Where the Telecom Market & Assurance Solutions Will Grow
2. Assessment of Assurance Software Sectors
   a. OSS Automation to Drive OPEX Savings
   b. Customer Experience Management & SQM
   c. OSS Consolidation -- Assurance & Modeling Middleware
   d. Large Scale IP Network Assurance & Policy Compliance
   e. IPTV Remote Test
   f. Deep Packet Inspection Surveillance
   g. Home Network Monitoring
   h. IP Performance Management Software
   i. Fault Management
   j. Wireless Radio Network Testing
3. Working Successfully with SIs

T. CARRIER RECOMMENDATIONS (3 pages)

U. MARKET SEGMENTATION & FORECAST ANALYSIS (10 pages)
1. How TRI Develops its Market Segmentations
2. Market Growth Forecast
3. OEM vs. Service Provider
4. Distribution Channels
5. Geographic Region
6. Service Provider Type
7. Service Provider Size
8. Type of Network/Service Assurance or Remote Testing Solution
9. Networks/Devices Assured

V. VENDOR PROFILES (128 pages)