with Eric Nelson, CIO, Netifice Communications

• Arm your sales, marketing, engineering & professional services team with the latest telecom intelligence
  
• Understand the top hot buttons and business concerns of your telecom IT customers
  
• Make productive use of your travel time—and gain a knowledge edge on your competitors
  
• Receive an expert audio briefing anytime, anywhere—on your laptop or via your car’s audio cassette player

Dear Colleague:

The pressure’s on. You’re competing against five tough competitors for that megabucks telecom contract. 

Now it’s your turn to present your company’s solution story in a meeting with high-level telecom execs.

Now, in a unique audio program, Day in the Life of a Telecom CIO, you can actually listen in as a telecom CIO discusses exactly what you should know as you approach telecom IT buyers.

And like all of TRI’s research services, Day in the Life of a Telecom CIO comes with your 100% money back guarantee of satisfaction.  Download the brochure  for complete ordering instructions.

 Dan Baker
 Research Director

P.S. As a special bonus, Day in the Life... also presents highlights of market research findings gleaned from 7 TRI studies. It’s a 30-minute briefing entitled "Telecom IT Trends and Market Opportunities."

P.P.S. Day in the Life of a Telecom CIO is the first module in a new TRI research service, Telecom IT Road Warrior, a portable, multimedia resource.

Hard Hitting Excerpts from "Day in the Life..."

"Nothing in the telecom CIO’s world is a slam dunk... You can certainly draw up on a sheet of paper several flow through scenarios... To actually implement those is difficult."

"When I was at Bell Atlantic, people complained about TIRKS every day... The CLECs that I’ve been at, I would have killed to have a system like TIRKS available.."

"You know, I live in Washington D.C. and I’ve experienced what the national government is like... but when it comes to politics, they’ve got nothing on some of these local exchange carriers."

"I don’t react well to sales pitches. They’re really a waste of time. When somebody calls me, what I’m really looking for is for them to understand my business. Understand where I am on the business maturity timeline..."

Outline of Topics

CIO's JOB - Overall Responsibility of a Telecom CIO. • What Makes a Telecom CIO’s Problems Different

STARTUP CARRIERS - Financial Underpinnings of a Startup • Dealing with Shifting Business Strategies • Obstacles to Buying Full-Blown Solutions • Startup Buying Cycles • Launch Phase Requirements • Post-Launch Phase Priorities • Maturity Phase- Business vs. Network Support Systems • Flow Through Provisioning • Managing Network Inventory Problems • Staffing & Process Knowledge Problems

SYSTEMS INTEGRATION - Build vs. Buy Software the Trade-Offs • Lack of Integration in Off-the-Shelf Solutions Critical Role of the Integrator • Performance Contracts • Solution Delivery Problems • Training and Business Process Issues

LARGE CARRIERS - The Frustration of Dealing with Legacy • Replacing vs. Modifying the Legacy • Dealing with the Large Telco Bureaucracy • Effect of Mergers on Telecom IT Planning

SELLING TO THE TELECOM CIO - Best Ways of Staying in Touch • How a Telecom CIO Stays Informed • Conforming to Corporate Architecture • What’s Needed for Return on Investment • Differentiating Your Company  Integrated Telecom Solutions

TELECOM IT TRENDS & MARKET OPPORTUNITIES
(Dan Baker, Research Director, TRI)

NEW AGE - Telecom’s Old Universe • Network Technology as King • The Shift to a Customer-Centric Universe

LARGE TELECOM CARRIER MARKET - Teaching a Dinosaur to Dance • RBOCs Still Retain Monopoly Power • Bell Atlantic’s IT Priorities • AT&T Moves to Local, Cable, & Internet • Legacy Billing & Provisioning Systems

START-UP & SMALL CARRIER MARKET - What Makes Startup Carriers Different • CLEC and ICP Business Strategy • The Internet Good and Bad for Providers • Hopes on Virtual Private Networks

WIRELESS TELECOM & THE INTERNET

BILLING SYSTEM TRENDS - Monthly Bill Becomes Retention Tool • System Planning vs. Business Uncertainty • Synchronizing Software Development

OSS & PROVISIONING SYSTEMS - Provisioning System Upgrade Drivers • The Expanding Product Catalog Problem • The Rosetta Stone of Telecom IT • The Good Ol’ Days of Copper Wire • Complexities of Service Activation

TELECOM E-COMMERCE - Corporate Customers Driving E-Business • I-Business Comes Before E-Business

EAI SOLUTIONS - Telecom’s Software Integration Problem • EAI Success Stories at BT and Sprint

CUSTOMER CARE SYSTEMS - Customer Service vs. Relationships • Toward the Customer Care "Cockpit" • Multimedia Channel Management

THE TELECOM DATA WAREHOUSE - The Value of Call Usage Data • Customer Profiling & Channel Management • Demand for "Customer Infrastructure"

Eric Nelson Biography

In his 22 year career in IT and systems development, Nelson has spent seven years as a telecom IT manager. He is currently CIO of Netifice Communications, Inc., a fast-growing Atlanta-based carrier that operates a Virtual Private Network providing workforce connectivity solutions.

Prior to joining Netifice, Nelson previously held two positions with CLEC, e.spire Communications.  At e.spire he was both VP of Strategic Systems and head of its ACSI Network Technology Solutions Division.  

While Nelson has spent his last few years at startup carriers, he’s also a veteran of large carriers and major telecom consulting firms. He spent four years with Bell Atlantic and MFS Communications, leading divisions in their IT organizations.  Nelson also served for 10 years as a management consultant at The Management Network Group (TMNG), CAP Gemini Sogeti, and Ernst and Young.