Founded in 1994, Technology Research Institute, Inc. (TRI) is a "boutique" market research firm that focuses on OSS/BSS marketplace.

Since 1994, TRI has published numerous multi-client reports of analysis on the telecom billing, OSS, and assurance arena.

In August 2004, TRI began an exclusive relationship with Dittberner Associates of Bethesda, MD, authoring analyst reports for Dittberner's OSS/BSS KnowledgeBase. 

When you study a market this long, you understand the technical and business nuances that new researchers miss.  Your analysis is better because you have context -- a working knowledge of the history, issues, and players.

But the most important ingredient to our success is the people TRI finds and interviews -- the knowledgeable telecom and solution vendor executives who are the silent authors of our research reports.

After gathering insights from these experts, TRI organizes and interprets this wealth of knowledge in a thorough, actionable report. 



TRI's Research Director
 

Dan Baker  -- Baker is TRI's principal market analyst and co-founder. During the past four years he has authored seven major multi-client reports that span the breadth of telecom IT systems: wireless and wireline billing systems, OSS/provisioning, customer care/CRM, and telecom data warehousing.

A byline contributor to industry journals such as Billing World and OSS Today, America’s Network and Telephony, Baker has presented his research findings in conferences and private briefings in Asia, Europe, and South America.  Baker has also chaired a semi-annual conference on “Marketing and Selling Telecom IT Solutions,” a joint production of TRI and Telestrategies.

Baker is a former market analyst at Venture Development Corporation (VDC), where he tracked the telecom and real-time computer markets.

TRI's History in the OSS Field

Building an expertise in a field like telecom billing and OSS requires a sustained effort over a number of years.

To demonstrate our expertise, we offer the following list of TRI's published research reports and multimedia seminar programs:

Dittberner Associates

Established in 1966, DAI is an international market research and consulting firm, specializing in the telecommunications industry. The firm is headquartered in the Washington, DC metropolitan area, which is rapidly becoming one of the world's leading technology development and decision centers for the new multimedia global communications industry.

DAI assists all players in the telecommunications industry to evaluate and realize opportunities generated by the development of telecommunications in industrialized and developing countries. Our clients include network operators, service providers, equipment manufacturers and regulators - as well as government agencies and financial institutions worldwide. Most of our clients are not U.S. companies.

Historically, DAI has focused its research and consulting activities on the evolution of public telecommunications networks and services. DAI was instrumental in predicting and helping plan the development of digital (computer) technology in telecommunications. Our firm has unparalleled and widely recognized experience in analyzing, understanding and reporting all aspects of public network services, and their regulatory status worldwide. DAI has conducted hundreds of multi-client and proprietary studies covering:

• Long range technology and cost forecasting
• Analysis of market requirements and market development
• User requirement analysis
• Product and service planning
• Business strategy development
• Service revenue forecasting
• Public and private digital network planning and design
• Systems design reviews
• Product acceptance studies
• Policy and strategic issues related to deregulation and privatization of state owned telecommunications monopolies
• Tariff and regulatory policy guidance

With over 35 years of experience in the Telecommunications market, Dittberner Associates forecasts worldwide markets and market trends, and provides analysis of business strategies, technologies, and vendors using a mix of rigorous primary research from personal interviews, and economic and technical analysis.

Our consultancy provides guidance in most areas of the public telecommunications industry. We provide technology assessment and forecasting, cost forecasting, market requirements analysis and market forecasts for telecom equipment and services, public and private network planning, corporate and business strategy planning, development of marketing plans, and tariff and regulatory policy formulation assistance.

Our expertise covers a wide range of technical areas, including the following:

• Operations Support and Business Support Systems
• Optical Networking
• Switching and Routing
• Wireless Technologies
• Broadband Access Technologies
• Voice-over-Packet Technologies
• Transmission Technologies
• Business Case Development for New Application