OSS/BSS Reports



Telecom Customer Assurance & Analytics


Telecom Risk Mgmt: Revenue Assurance, Fraud, Credit & Cost Management


The Telecom Billing & Charging Market 


Network Assurance, Service Assurance & Remote Test Software Market


Provisioning, Inventory & Service Management


Telecom Mediation: Market for Real-Time, Convergent & Value- Based Mediation


Telecom Integration Middleware, Network / Element Management Software

 

 

 

About TRI 
 

Founded in 1994, Technology Research Institute, Inc. (TRI) is a boutique market research firm that focuses on OSS/BSS and telecom IT services marketplace.

Since 1994, TRI has published numerous multi-client reports of analysis on the telecom billing, OSS, and assurance arena.

When you study a market this long, you understand the technical and business nuances that new researchers miss.  Your analysis is better because you have context -- a working knowledge of the history, issues, and players.

But the most important ingredient to our success is the people TRI finds and interviews -- the knowledgeable telecom and solution vendor executives who are the silent authors of our research reports.

After gathering insights from these experts, TRI organizes and interprets this wealth of knowledge in a thorough, actionable report. 



TRI's Research Director
 
 

Dan Baker  -- Baker is TRI's principal market analyst and co-founder. During the past four years he has authored seven major multi-client reports that span the breadth of telecom IT systems: wireless and wireline billing systems, OSS/provisioning, customer care/CRM, and telecom data warehousing.

A byline contributor to industry journals such as Billing World and OSS Today, America’s Network and Telephony, Baker has presented his research findings in conferences and private briefings in Asia, Europe, and South America.  Baker has also chaired a semi-annual conference on “Marketing and Selling Telecom IT Solutions,” a joint production of TRI and Telestrategies.

Baker is a former market analyst at Venture Development Corporation (VDC), where he tracked the telecom and real-time computer markets.  He also served as the research director of Dittberner's OSS/BSS KnowledgeBase from 2004 through 2008.

 

TRI's History in the OSS Field

Building an expertise in a field like telecom billing and OSS requires a sustained effort over a number of years.

To demonstrate our expertise, we offer the following list of TRI's published research reports and multimedia seminar programs:

Reports & Programs

Published

Telecom Customer Assurance

January  2004

 

Revenue Assurance, Mediation, and Cost Management Solutions in Telecommunications

 2003

Telecom OSS & E-Business Integration

 2001

Telecom Enterprise & OSS Integration (superceded by above report)

2000

Telecom OSS Road Warrior
Multimedia Seminar Series

On-Going

Electronic Bill Presentment & Payment
 in Telecommunications

1999

Customer Care, Call Center &
 Web Self-Care Systems in Telecommunications 

1999

Wholesale Billing, Provisioning & OSS Interconnect Systems

1998

Wireless & Convergence Carrier
Billing Systems

1997

Wireline Carrier Billing Systems 

1997

Data Warehousing & Decision Support Systems in Telecommunications

1996


 

Technology Research Institute (TRI)
4-25 Rocky Mountain North
Effort of the Poconos, PA 18330  USA

Dan Baker, Research Director
tel: (570) 620-2320
dbaker at technology-research.com